FREQUENTLY ASKED QUESTIONS
What is your exchange / return policy?
FREE EXCHANGES: Use our automated system to create a paid exchange label at no cost to you. Include a note letting us know what item you'd like instead. Size exchanges are subject to availability.
EASY RETURNS: Use our automated system to create a paid return label. Your refund will be debited $5.75 for using this service.
How does the pre-order process work?
Preorders are items that are purchased ahead of time before it is released. This means you will receive your item ahead of time and at a price lower than our retail price.
1. Pre-order timeframe is listed in the product description.
2. Order the items you'd like to purchase.
3. After the pre-order date, we order these hoodies/tees.
4. It takes about 1-2 weeks for our printers to complete the orders.
5. We ship your order and you will receive your gear.
6. Your time and patience is appreciated.
*It is very important that you understand the pre-order system before you place an order. Any more questions about pre-order, please feel free to email firstname.lastname@example.org.